It's not that Auto Europe is a scam (I think), it's that they're a complete rip off with terrible customer service. First, they're not a car rental agency, they're a broker, meaning they just connect you with Hertz, Dollar, etc. Please save yourself the trouble and just go direct. I rented a car for a two week road trip in Italy through them and had problems immediately. When I arrived at the Hertz location in Florence, the Hertz employees were unable to process the voucher that I had purchased from Auto Europe because the voucher was missing some information. I was told I would have to put a hold on my credit card for the rental while Hertz and Auto Europe figured out what went wrong with the voucher. Fast forward 2 weeks and they did not figure out the issue so I had to pay for the rental out of my own pocket. This is after I already paid Auto Europe for the voucher. When I looked at the bill, I was shocked to see that the total cost of the car rental was $900. I was shocked because I had paid Auto Europe over $2,000 for the voucher that was supposed to cover the rental. So, car rental cost = $900, Auto Europe voucher cost = $2000, and I paid for both out pocket. I've been requesting a refund from Auto Europe for TWO MONTHS and have been shouted at by their customer service representatives for having the audacity to request a refund. I'm being told that Hertz has to issue the refund and there's nothing Auto Europe can do. If you're into useless middlemen with terrible customer service inflating the cost of your vacation, Auto Europe is the company for you.