THIS IS A SCAM, DO NOT BOOK. We paid Auto Europe $500 for a car. When we went to pick it up, there was no available car. The car rental was unable to provide a refund or assist us find an available car, telling us that we needed to contact Auto Europe who had our money. We called Auto Europe and got put through to the US office as the Australian office was closed. They said that we would have to wait until the Australian office was open to ask for a refund, and in the meantime, we would have to pay them another $500 for them to help us find a car. After paying them another $500, we discovered that it didn't include insurance (the original booking had insurance) and had to pay another $500 for insurance. And three weeks later, the Australian office still haven't refunded us, so now we are $1500 out of pocket for a horrible experience.