It is hard to believe just how poor the customer service is from Auto Europe. We hired a car with eecar through Auto Europe UK in Mallorca and it was the worst car hire experience we have ever had in all of our years of travel. Our Auto Europe voucher clearly stated that we would be picked up by someone from eecar with our name on a sign within the airport terminal. 2 hours and 45+ phone calls to the number on our Auto Europe voucher later WITH ZERO ANSWER, we had still not been picked up. We tried to get a taxi to the eecar office (10 minute drive away) but none of the taxis wanted to take us for such a short fair. When we called Auto Europe customer service they were absolutely useless – they told us to order an Uber - which does not even exist in Mallorca!!!!! We were asking every other driver picking people up within the terminal whether they knew what we had to do for eeCar. Eventually after dragging our luggage round and round the terminal, lining up for taxis and getting rejected, we eventually walked over to where there were car hire transfer buses and asked one of the drivers if they knew what we needed to do, they let us know that eventually an eecar bus should show up. When we finally managed to get to eecar, flustered, upset, so late that we would now miss our lunch reservations and our whole plans for the day were ruined, they explained that there used to be a terminal pickup a long time ago, and that the phone number on the voucher was not for their office but for head office which does not pick up the phone. They said they had been asking Auto Europe for a long time to get this information updated but Auto Europe had failed to do so. Another man in the queue behind us overheard us and said he had the exact same horrible experience this morning as he had also booked through Auto Europe, and he was equally furious. When we complained to AutoEurope about their negligence in providing correct pick up information or even correct contact information, they had the audacity to lie and say it is correct and therefore no compensation will be given!!! Could not believe the nerve to lie to a customer who has already had an awful experience, when eecar themselves confirmed that the Auto Europe voucher was completely incorrect and that they had notified Auto Europe multiple times to get it updated!!! I will NEVER EVER EVER give this company another dime, and strongly recommend that you avoid them as well. Complete disregard for customer experience, zero customer service, and the disrespect to lie to you as well.