Booked a car through AutoEurope UK, with Hertz in Fez Morocco. When I got there they could only provide me with an Automatic, not a car with Manual Transmission as ordered. So I refused. Soon AutoEurope supported my claim for a refund, calling it a "Fleet Failure", but - surprisingly - in the end (after many mails) notified me they couldn't help me. Only telling me that Hertz won't refund my money. A mere three hundred dollars (little more) to lose a client. In conclusion, AutoEurope can be an intermediary to rent a car, pay for it & receive commissions for their role, but not when a fair solution is asked for no help for us as clients at all. Hertz being the bigger company they don't want to lose. Although I worked with both of them before, I lost my trust in Hertz & AutoEurope as well.