This website took full pre-payment for the car rental. When we show up at the rental venue (in Palermo) we were not authorised to get the car because the card that I used to pay was not suitable to hold a security deposit in case of any damages (the card is a debit one apparently, whilst this car rental only takes deposits via credit card). Customer service at the rental was awful, one of the most unprofessional I have ever seen. From the website Auto Europe there was no help, as their customer support number was invalid. Result: they screwed up my holidays and took money for a service I have never been given.