This company is terrible. We had an awful experience and all they cared about was making sure they had their slice of the money, there is nothing else other than middle man greed with them. We hired a car through them which stated in the contract that out of hours fees were included. Upon arrival, the provider said it was a mistake and we needed to pay an additional €120 for the out of hours service, but admitted that the contract stated otherwise. They said we could leave and lose our money, or pay the additional. We expected that AutoEurope would recognise this as illegitimate instantly, but instead they said we should have paid the fee and "tried" to reclaim it through them. Now they have said a bunch of lies that we were late, when we weren't, and they are not going to provide a refund. This is a terrible company that provides no means for review. They publish their own review which isn't gauged and all others on independent sites highlight massively lower ratings. Avoid like the plague! There are many better brokers out there.