Actual thieves. No hyperbole. Just stole my money. My flight was delayed from Leeds and when I arrived in Majorca, there was no shuttle buses, no nothing. I phoned their number repeatedly with no answer. It was past the time the office was advertised as open now so I had to find another way to my hotel. Get hold of them in the morning and they tell me that because I didn’t let them know quickly enough (!) that they have now cancelled my car and have kept the money. Literal theft No idea how to move forward as this is the first day of the holiday. Do I hire a different car or do I try pursuing them further? Not questions I would expect to have to think about on my holiday. Disgusted.