I booked a full insurance for my car rental in Croatia and returned it with some minor scratches that happened on a crowded parking lot. No third parties involved. Upon returning the tha car I had to pay 400€ upfront and asked what I needed to provide to receive my reimbursement. I was given paperwork to send to autoeurope and was assured I would promptly get reimbursed. 1 month later I get an email stating I would not get reimbursed because I didn't provide a police report. A police report for minor scratches caused only by myself? Never heard of this. Besides that none of their customer service agents told me this neither in country when I asked not on the phone. This is total scam. Don't use them...first it's cheap and after it ends up being the most expensive rental. Besides the fact that they rented us a low quality car with low tire pressure and that the pick up point was very hard to find at the airport.