2 companies I strongly warn everyone from using: Firstly the broker Autoeurope, then the car rental company they work with, Firefly. These 2 cowboy outfits are working together to defraud you. The internet is full of customers from all over the world who have had EXACTLY the same experience as I have. I didn't do my homework before and that's why I'm warning you. At the time of booking, I wanted to go with a reputable car rental company but Autoeurope steered me towards Firefly. Firefly is famous for not returning deposits. Now I see that the internet is full of people from all over the world who have had this exact same crime done to them and this collaboration has been going on for years. A lot of people are taking legal action against Autoeurope and Firefly and I hope they succeed. I'd be happy to join a class action against them. If you have the misfortune of renting a car through this broker and/or car rental company, make sure you read the contract carefully before signing it. In my case, I was already fully-covered and told them clearly I did not want any extras and they still managed to snuck in additional insurance. When I got home and saw that Firefly hadn't refunded my deposit, I spent weeks dealing with Autoeurope's disgraceful customer service. I am extremely well-travelled but this has got to be my worst experience ever. Not a nice feeling to deal with scrupless thieves like these.