Hired a car through Auto-europe, which was booked at Europcar at bologna airport. When I arrived The Europcar office was closed. The sign on the wall stated it closed at 7pm. I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm. I was unable to contact Auto-europe. The line kept getting cut off after being on hold for ages. Europcars customer service couldn't either. I had to get a last minute car at the airport through another vendor, at great additional expense, luckily they had car big enough for my group of 4 and luggage. It cost more than the original hire. When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. He also was unable to process a refund until the hire purchase had ended. He kept telling me to get a refund through Europcar, rather than Auto-europe as well, even though my agreement was with Auto-europe. It is their responsibility to ensure what they sell me is correct. Really poor customer service. Really poor out of hours help. Do not book with them if you want to risk the chance of being stranded at an airport late at night. Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb.