Really bad Customer Support. I ordered,a part for my car on 17DEC2020. It was only handed over to DHL on 21DEC2020. According to the DHL website, the part has been sitting around in Germany since 22DEC2020 and now they say it's currently not possible to send small packages or parcels to the UK or Ireland. I contacted Autodoc via the chat in their app and asked that, considering the part hasn't left Germany yet, they contact DHL to have it returned to them and issue a refund (I need that part for my car to pass its MOT in January). According to Autodoc, there's a "procedure" and I have to wait until the part gets here so then I can return it to them and get my money back. Ridiculous!