DISGRACEFUL SERVICE I ordered a ‘fuel temperature sensor’ and when it arrived an ‘O’ ring was missing from the sensor. I contacted AutoDoc and was informed I needed to take several photos and email them so the Technical Team could look at them, including the box??? How technical is a box??? I did this and several phone calls and almost 24 hours later the Technical Team still hadn’t got back to Customer Services. I then told Customer Services I wanted to return the item and received two emails explaining what to do but no third email with the most important Shipping Label. I rang again but was cut off. So I withheld my number and got straight through, bizarre that and was told the Shipping Label is sent by another department and would be with me later in the day. The label was emailed from dpd, it would have helped if Customer Services explained this and not inferred it was another department of AutoDoc. Fingers crossed there won’t be any issues with the refund back into my account. I don’t think I’ve ever dealt with a company this bad. Whilst this problem was going back and for I have had to loan cars from family and friends, all for the sake of an ‘O’ ring which probably cost less than 10p. Shocking……… LOOK ELSEWHERE!!!