Dear AUTODOC Team: I had a miserable experience today with your chat employee responsible for order number 20574534. I wasted several hours with nonsensical replies and no will to help a customer that has payed in advance. In summary I wanted to confirm: —> If there was any option for an extra payment and express courier. (There wasn’t). -> If the parts ordered were in stock (First reply Maybe(?!) ... after insisting, Yes) -> If he could confirm that they would be shipped within 48h as explicitly stated in company policy (He said that the parts were to be moved from building to building (?!) when I copy/pasted the company policy message he said it was wrong and needed to be corrected (?!)) -> If I could speak to his manager (His answer was “He speaks German (?!) I said that that should be ok then he answered back that his manager was too busy(?!) After insisting he disconnected the chat (!!)) Finally I lost my patience and call directly to UK phone number. I received written confirmation of parcel shipment in 48h by email instantly. It’s totally useless the way Portuguese chat team is handling your customers. Please check this! Thank you.