AVOID THIS COMPANY AT ALL COSTS. The worst online experience I have ever had. I ordered a steering pump in mid September 2019. They sent entirely the wrong part, followed by a part that was correct but judged defective by the BMW technicians at my garage. A replacement sourced from another manufacturer was also incorrect – denied by Autodoc, so I had to contact the Belgian manufacturer directly to get their email confirmation that it was indeed wrong. After two and a half months I finally received a valid part, which cost me £116.35 at the end of the day. I was however forced to pay out twice for parts because the second faulty part was made the subject of a warranty claim, supposed to take two months to process, and I needed to get something that worked asap so I could get my car back on the road. Having provided a claim form at the end of October, they sat on it for a month before finally doing something with it. It is now five months since they say they submitted it and still they haven’t paid up. They continually state the manufacturer’s approval is required and there is nothing they can do without it. I repeatedly suggested they call up the manufacturer directly but they haven’t – they seem totally incapable of managing and chasing up situations like this, preferring instead to hide behind their usual mantra that it’s all someone else’s fault. My repeated requests to know what they have actually done apart from firing off the occasional email never get answered. I paid out £169.76 on the first pump and incurred £272.62 for abortive garage costs, so at this point I’m £397.38 down. The customer service defies belief. Cases seem to be picked up by whoever happens to be around, which means there are far too many operatives dealing with it, and nobody follows it in detail. As a consequence you get incessantly repeated requests for information when you have already given it several times already. Absolutely useless. Deal with them at your peril – YOU HAVE BEEN WARNED!