I totally agree with John. I had exactly the same issue, the OEN on the website was correct for my required part but was no way compatible. When I contacted them they said to send it back To Germany at my expense, when I pointed out that as the “pre order information” was incorrect and under the distance selling regs they were responsible for the cost of the return shipping they just ignored me. I have contacted them by email many times, you never get a reply from the same person twice and they just send you round in circles. I took out a dispute with PayPal pointing out the cost of the return postage issue, they did half a job and the refunded the cost of the product but no mention of the postage, so they are not much use either. Just beware when thinking of Auto doc that the info on the website may not be accurate and that you will be responsible financially for their slapdash approach.
4 years ago
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