Absolutely nightmare, order was placed early August, by now 13.October still waiting to make it happen. Original order delivered in 3 weeks, one item was completely wrong.To be qualified for exchange , they asked for many photos ,to prove their mistake . I have ordered two the and many more coils springs , one of the was OK but the other one was about 25 cm shorter.... Luckily I keep the original delivery package box,and all paper work that was attached to it. I was asked to send photos NOT only box of the wrong item ,they needed photo of the whole box in which order was delivered... Then I got free return label.I was told by the post office, that it will take 2- 3 days to reach destination. Today after three weeks( !!!!!) I was told ,that Autodoc is still awaiting for parcel, and only after they receive and examine returned item , they will be able to process exchange. Absolutely brilliant service ... It's now over two months hence order was placed. I'm still waiting for delivery, possibly around Christmas it will be finally delivered.