Auxillis is a nominated car hire place for Direct Line car insurance company. Following claim, I was asked to arrange with Auxillis replace vehicle and advised to give 7 days notice to allow smooth arrangement. I have given 8 days, and 1 hour before the deadline Auxillis contacted me to say, the it might be until the following day until the vehicle would be delivered. Following dozens of phone calls to them and direct line, it’s been a second day awaiting car replacement and still no news- and it’s weekend. Very unreliable company which bits off more than able to chew … and puts small business at losses. I will not recommend it to anyone, and certainly, in the future will not allow Direct line to handle my vehicle replacement arrangements.