Awful company Awful company. I would give them zero stars if I could. If your insurance company ever offers to refer you to Auxillis DON'T DO IT! 1. Their call centres are a waste of time, nothing happens unless you escalate to management and sit with them on the phone until it is done. 2. They organised a Vauxhaul Corsa as a 4x4 replacement for a family holiday with 2 kids and a dog. 3. The garages they recommend are budget outfits, not manufacturer approved, they don't use approved parts, and they do the minimum possible. 4. When I collected the car from the body shop the rear wheel arch trim fell off in my hand. 5. The first time it rained after collecting my car it flooded. When I reported the problem to Auxillis, instead of apologising profusely and undertaking to fix the problem, they sent an inspector out to cover their on backs! Now they have made it my responsibility to prove that the leak was caused by their nominated garage. (Which I have done incidentally, it was a result of poor workmanship and generic parts) 5. It has cost me over £1,000 so far to correct all the problems they caused. Meanwhile the Auxillis complaints team appear to be do nothing. They give themselves 8 weeks just to acknowledge your grievance. All in all it is clear to me now that they are only out to capitalise on the situation. The only winners in this is Auxillis!!! If you read their reviews you will see that I am not alone with this terrible experience. AVOID AT ALL COSTS!