Was told courtesy car would be with us in the morning of date that my car would be taken for repair,car was picked up 8/30am,waited till 12 noon ,phoned the car hire firm was told they new nothing about it and they did not have a car for us and was unlikely i would get one today,as i had a hospital appointment 8/30 the next day for a major opp, there was a heated exchange for about 10 mins,and he still said it was unlikely i would get my car today.Decided to phone your office and explain the situation,on the plus side the lady i spoke to understood the situation and hire car turned up late afternoon, very stressful day for me.Auxillis was good, car hire firm was bad.