Auxillis are a hire and accident management company. They are the worst company I've ever had the misfortune of coming into contact with. Following a non fault accident, where the third party accepted blame and liability, I was sent a hire van and experienced nothing but problems. I contacted their company frequently for updates and when after two months, I questioned the lack of progress,they said the file was down as information only and cancelled my hire. I had to file a complaint for them to extend the hire. On several occasions throughout my claim they withdrew my hire with little to no warning. I would then spend hours on the phone with several departments to have the hire extended, as my claim still had not been paid/settled. I was told I have 7 days of hire from receiving settlement. After months of this, the company wrongfully withdrew my hire without my knowledge and in spite of a conversation and agreement made with a manager at head office. This resulted in police coming to my property at 1am with a recovery truck and seizing the vehicle with thousands of pounds of power tools inside. No correspondence was sent to indicate the vehicle hire had been withdrawn or that it was reported stolen. Auxillis would not tell me where my tools were for 4-6 weeks. When they did, I had to pay for another van to drive the 100 mile round trip to a third party repair company to collect my tools. Upon arriving at the repair company the van was taken to, and being escorted to the van, I found someone had been in it and had removed my tools. I reported this to Auxillis who assured me they would address the issue. Instead they have intentionally delayed the complaint, exhausting procedures in attempt to alleviate themselves of any liability. I am self employed and have had my ability to work removed. In their final response they effectively blame me for the whole scenario and say there is nothing they can do and to take it up with an "Alternative Dispute Resolution (ADR) body" They took the vehicle in June 23, it is now September and I have just received this Final response. I now need to get them to court with no funds. Which they were aware of as I made it clear I have not been able to work since, am behind with all of my bills and am struggling to financially support my family of four. Where possible, deal with the third party directly. It's in their interest to resolve claims quickly