I feel sorry for the gentleman who lost his tools in his Hire Van, AUXILIS is a "CHC" Credit Hire Company who Supply their own Hire Vehicles? that means the Hire Van belongs to Auxillis ? Therefore Auxillis is Responsible for the Van and the Loss of your Tools At their own Premises. Otherwise if it was in your old van and some 9ne came to collect it for "Further Inspection" and your asked to leave the logbook and both sets of Keys in the van so it can be collected, its already been "Writtern off" and its going for salvage, usualy the salvage company is "COPART" a US based company across the UK who Collect and Auction off Auto Salvage. The insurence company makes a descission your vehicle is writtern off Even before the damage is assessed, purely by your pictures and secondhand Trade Value. The Advise is, your Vehicle remains your Property and no one can take it away from you untill you and the Insurence company have agreed a Value for a settlement. Like wise if your vehicle is not drivable and they take it away because you cannot store the vehicle and its gone for Further Assesment ? If you haven't handed over your Logbook and both sets of Keys, you can claim Theft of your vehicle if they say "WE DONT KNOW WHERE YOUR VEHIVCLE IS" ? trouble is its your word against theirs about your tools in the back of the Van ? Some one has taken and potentialy stolen the Tools out the back of the Van? And if Auxillis own and Hire the Van out then its Auxillis Staff who Removed your tools, so Auxillis is Reponsible for your tools, more seriously Who ever removed the tools and STOLE THEM? should be sacked by Auxillis? Your tools should have been put in storage with due care to respect your property and return it to its owner, clearly you didn't hire the Tools from Auxillis ,only the Van, thats obvious to all Parties Involved. If you have a hire van you should empty tools out, or Take a Picture on your mobile with the date? And showing the vehicle registration plate? On a daily basis so you can prove on a sertain day your tools were in the vehicle, and it shows an idea of what tools they were. This Periodical cancellation of Hire is what kept happening to me, there appears not communication and tally up between my ongoing vehicle need and my Writtern off Vehicle and ongoing claim.