Absolute joke of a company. They were supposed to be taking care of car repairs after a non fault accident which was later deemed a total loss. They were really good at getting me the courtesy car, I got that next day! But that's when misery struck. For the first 2/3 weeks no one knew where my vehicle was, as it was recovered from a service station. When they finally located it, they said it was in a yard that was permanently closed and they didn't know what to do. When they finally solved that after another week, they tried to set recovery to take it to a garage from my house, which at this point should have been clear that the car was definitely NOT at my house. Then the next day I have the recovery team calling me asking if my road is big enough to get the recovery vehicle down with ease... Once the vehicle was deemed a total loss and Auxillis had to chase the payment is when they really showed their true colours. They did everything they possibly could to delay. When the total loss report was made, apparently it wasn't escalated properly so it didn't get to the accessors for another week or two, asnd that's only because I called them. I was made to fill out the same forms 3 times. I had customer reps lie to me and say that Auxillis were not handling the total loss payment and they had passed it to Admiral. When contacting Admiral I was told that this was indeed not true. When I asked Admiral to cancel my policy as the car was no longer in use, they said that Auxillis should have done that as soon as the car was deemed a total loss, safe to say they did not In the 4 months that I have been waiting and dealing with this, they reached out to me for an update once. I had called numerous times to check progress, they said that my account was flagged to chase payment once every 2 weeks...2 weeks! I asked if this could be changed and they said yes, they'll chase every week. Then when i'd call back they'd still say that it was once every 2 weeks. This repeated around 4/5 times. I had multiple emails completely ignored. What became very clear is when they are charging their ridiculous daily rates of around £70 a day, why would they want to rush to help anyone? They were making roughly £2000 a month off of me. When I was asked to give them feedback, I was brutally honest. Then, here's the kicker. A week after I give the feedback, I get a call saying that they are no longer handling my claim...BECAUSE OF DELAYS. Delays that they had been putting on themselves! I spoke to admiral to confirm that this is true this time. SO, I spend 4 months dealing with pure incompetence and Auxillis pocket around £8000 from me for doing absolutely nothing. Complete con artists. I go through so much stress and they walk away for roughly my cars value for putting me through it. Insane. I feel like if you just need a lease car, they might actually be ok. But 100% avoid at all costs when it comes to repairs etc