Finally accepted £500 gesture of goodwill after a simple repair that should have taken 6 months max, taking nearly 2 years. 2 body shops, 6 attempts to repair, 4 hire cars, 4 independent engineers, 1 awful Auxillis CEO, 1 dreadful Auxillis Customer Satisfaction Executive, a lot more incompetent Auxillis staff... This all feels like a scam from my experience as you get no help from the financial ombudsman as they aren't an insurance company and the finance they offer for the loan vehicle/vehicle repair based on getting a acceptable level of service (which they do not actually provide) isn't reason for the ombudsman to step in. I spoke to an ombudsman about this and they said themselves it doesn't seem fair, however the law means it's not in their scope. I'm dealing with too much mental health stuff (brought on by this) to be able to devote time to fight this via legal proceedings. I lost a lot of money on my vehicle based on not being able to sell it as planned around the accident date and then a further year and a bit added in top from Auxillis incompetence, I took a bath on my car value :/ Honestly avoid this company!