I was provided with a 'courtesy' car following an accident. Eventually got my car fixed and returned, but Auxillis never turned up today to pick up their car. It was impossible to speak to anyone from the local depot. Have waited in all day, and I'm told I'll get a call when they're 10 minutes away. This is not helpful. I can't keep both cars on my drive and there are double yellow lines outside my house which I've explained to Auxillis. I called this afternoon to see what was happening but told to wait as the drivers are responsible for their own schedules and managers don't seem to care or have a clue.