On 10/01/ 2019 our car was ran into by… On 10/01/ 2019 our car was ran into by a third party so phoned ins and they put me on to Auxillis as a no fault claim.So far I have experienced very very poor communication from them. Our car was not picked up until 18/01/2019 because the garage they had allocated was full to capacity but they failed to inform me until I phoned them about it. I have since had to get in touch again to get any info on how this was progressing as they are not keeping me informed in any way about it. Terrible service and in my opinion just an extra cost to people who pay for insurance, will certainly avoid them in the future. And the saga continues,I have had to go and retrieve our vehicle from 50 miles away and it is in worse condition than when it went away. Lots of nuts and bolts left in the centre console, body parts removed from the bumper and engine bay and just thrown in the boot. Have had to phone my insurance and tell them to handle the issue and immediately get a response next day by letter from auxillis next day to confirm that my insurance company are dealing with the whole matter now. By far the worst experience I have had ever when dealing with damage to a vehicle. There should be an option for no stars because Auxillis dont get any from me.