Avianca is the worst airline I've flown in my 40+ years of flying. I wish there were minus stars because they deserve less than even 1 star. Customer service is non existent once they have your money. They charge extra for everything even on board the flight (on a flight from San Francisco to Guatemala they didn't even provide a cup of water!!). The attendants were very rude. In one of our flights they destroyed one of our bags and we got the round around for about 6 months and we finally gave up on getting reimbursement!! We have flown Avianca (round trip) 3 different times but the last was the worst. STAY AWAY FROM AVIANCA NO MATTER HOW CHEAPER IT IS!! I communicated with Avianca representatives in person at the airport, by telephone and by email to no avail.