Like many others, I was a loyal customer of Aviva for all types of insurance. Firstly they reneged on the promise to repay my mortgage - no apology, just a series of letters progressively reducing the amount they'd pay. May be I'm naive but is it too much to ask that a company honor its promises? I kept up my end of the bargain paying every premium on time for 25 years. What's more - the government let them and every other BANKRUPT insurance firm get away with it! For several years I insurer my vehicles with Aviva - they weren't the cheapest ( this was in the days when I though them reliable!!!) Then out of the blue - they sent me a letter cancelling my insurance - dated a MONTH BEFORE!!! So I'd been driving around uninsured without any knowledge. Rather than ask me to explain a problem - they'd just pulled the rug! I had to pay them £900 extra so I could drive home! It was the devil's own work to find out what this "problem" was (all insurance firms automatically regard you as a criminal!) My previous insurer had paid out a claim which although fraudulent is STILL on my record! No one thought to tell me - indeed everyone tried to stop me finding out! Even now when all the Aviva management are only too well aware of my case - they still refuse to admit wrong doing and refuse to repay my money. They are a first class Shower of Bastards - use them at your peril!