I have been trying every day since last week to get someone answer the phone and deal with my issue. I want to withdraw some money from my plan, I can phone other departments and get to speak to someone within minutes. When you phone this dept the answering service asks what genre of music you would like to listen to, what idiot thought of that, it instantly winds you up. Do they really think leaving someone hanging on the phone listening to music is acceptable. Sent an email to last week, no reply. Spoke to customer service and was promised an urgent callback. Still waiting.