Not settled nearly FOUR years since my… Not settled nearly FOUR years since my car was stolen. Three complaints to the Financial Ombudsman Service. Aviva now have to pay the balance. They admitted there were “unnecessary delays” and offered compensation that was less than 1% of the claim (that they have never paid this anyway and not subsequently re-offered) Still awaiting the balance but the claims handler isn’t sure how Aviva will pay, even though they have my bank details. As the policy didn’t offer any courtesy car or Aviva had no costs building, they used every excuse to play for time. I would never insure with Aviva again