One year into a Pandemic they still say they can’t answer the phones. Never less than a 20 min wait identified to you when you call. How is this acceptable on a month to month basis? You call is totally unimportant to them! They they say on the recorded message that they are “sorry to keep you”. I want to access my pension so I guess they prefer to keep the money by making impossible to use their app for this type of transaction.
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