My mother paid £5000 into her sunlife and then change to aviva funeral policy, she paid in every month, 2 weeks ago the day before her 94th birthday she died, We contacted aviva to get the payment for her funeral, only to here ‘ oh we contacted your mother in 2018 to tell her she needed to update her policy, if she didn’t on her death she will only receive £699,’ my poor mother had by then started suffering from dementia, she had no idea what the letter meant and left it in the drawer, so Aviva I told us they would only pay out £669, this is a awful treatment and a terrible way to make money from an old lady, who had paid into Sun life and then aviva for years, they should not be allowed to get away with this, now my mother will have to have a paupers funeral, I hope aviva is proud of itself, do not be fooled by Aviva