On Friday night, a 60 foot scots pine fell on my 70 year parents house, cutting off the electric and rupturing the mains gas for the road. They are without a home as it is unsafe - the tree is precariously perched on the roof and threatens to bring the whole house down. The 24/7 claims department do not have a clue (if you are lucky enough to get through to them), cannot tell us what should be done next and "may" think about considering the claim on Monday, by which time the claim could be significantly higher if the house collapses. Please do not make the same mistake as my parents and choose Aviva.