Aviva are a joke ! Their level of incompetence is the lowest I have ever had the misfortune to be a part of. We were sent round Circles all week and still they continued to send emails asking the same set of questions again and again and again. At last we did get to talk to a lad called Tom who did the most he could by getting a manager to ring us back. That manager then changed the terms of the policy and we ended up cancelling the policy and going with another company. The treatment we have received from Aviva is appalling, in the 65 years I have been dealing with insurance companies I have never been treated like this. I will never deal with Aviva again and I will tell everyone who will listen what a disgraceful company they are.