My dad passed away in December 2021 - he was living in Germany as do I. He made me his executor of his will (and which cost me a lot of money to translate). My dad wanted to make things easy for us in case of his passing and paid into the insurance for years so that we could get help with his funeral costs ... There is so much to do when someone passes and things are difficult enough - not just emotionally but the paperwork is mind blowing. After closing accounts, taking care of all the paperwork NOTHING proved to become more complicated than getting feedback and money from AVIVA - they want papers that need to be signed by a number of witnesses and once you think they have everything they ask for something else, they do not get back at you, they keep you waiting, I got cut off whilst they asked me to wait on the phone line, etc - it is truly a disaster - and then they ask for papers they had already received. It has been nearly 3 months since my dad passed away and I still haven't received the money which would have helped for the funeral. I am so angry and disappointed and I am beginning to think that this is their company philosophy. I am thinking of getting legal aid / go public as my dad worked hard for his money and I wanted to know if there are other people who are also having problems claiming bereavement payments / insurance money to help for funeral costs so we could join forces. My dad would have never chosen AVIVA if he would have known and I strongly advise that no one puts money into their trust.I have managed to close everything except for this - I paid for the funeral, I paid for the translation costs, I paid for the numerous letters & postage, I spent hours chasing them. I am still waiting.