Aviva is a total rip off they charge customers beyond limit and the service they provide is the poorest I have ever received from any insurance company, please shop around for better companies and better rates before you get into this mess. I trusted Aviva for three years but I was completely wrong and should have listened to my friends not to insure my cars with Aviva, not only the prices are exorbitantly high but the customer service is so poor and incompetent they don't really care, when I met with an accident I called registered my claim which was not even registered and and was given assurance that they'll be in touch, after which I received a letter from the other party solicitors making a claim only to find out my claim wasn't registered after I called Aviva back I was told that somehow my claim hasn't been registered all they did was apologise over the phone. the worst was yet to come they sent my car to a body shop for repairs saying its Audi Recognised but my car came back worse then I could even imagine the interiors were shabby I had to clean the car myself at home and sanitise it, it was sent back again and it got even worse there was blemishes and dinks and chips put on my car and all swirl marks. I'm completed disappointed my car use to be gleaming before it went for repairs. I have now requested to send my car to a proper Audi centre and get it done again but I'm told it will at least take 8 weeks to prove that the body shop is responsible for doing so even after providing with pictures. so if you ever wanna waste your money then think twice before insuring your car with Aviva, I have finally got a new insurer which is £1200 cheaper the Aviva. even their home insurance is twice the amount to what I found out in the market