I was involved in a car accident that was absolutely in no way my fault but the other driver claimed that it was! Nightmare! It resulted in a 21 month wait to get to court. Communication only really started when a legal firm got in touch a couple of months before the court case to prepare. There was very little communication from Aviva prior to this. Do yourself the biggest favour possible and use a dash cam as it could save you no end of hassle. I was told prior to going into the court room that the onus was on our side to prove the case but not to hold out much hope of that happening. Despite this I was fully vindicated by a very good judge and was also helped by a less than impressive cobbled together case against me.