Tried paying for my renewal but the automated payment line kept dropping out. Telephoned again and was told their was a problem their end and I would receive a call back within 48 hours. No call back received. Telephoned again and was told their system had a glitch. Not to worry I would receive a call back and that as the fault was their end, I was still insured and they would make a note on my policy. Another phone call made and after 28 mins and 35 seconds was informed my policy had lapsed and the premium had gone up. Whilst waiting g in that 28 mins 35 seconds, found a cheaper deal elsewhere. Will never go back to aviva. And hope that a payment for premium did not go out on their automated payment line before the calls dropped out.