I had multi car insurance for several years with Aviva, I was hit by a lorry in September 2021 and the service I received from Aviva after years of being a loyal customer was appalling. Eventually the claim was settled as non fault and over 18 months later I still haven't had my £250 excess refunded even though they have recouped all their costs. I have chased their solicitors up several times only to be told that they've requested documents from Aviva. We are now looking into contacting the financial ombudsman due to the stress and frustration this is causing. They are quick to take your policy money but awful when a claim is made. Have now gone to an alternative provider and will never return.