Just purchased car Insurance as a quote through Confused.com was the cheapest upgraded to premium price per month went up by a few pounds but within a budget I can afford to pay monthly paid my first month by card initial deposit of £88.00 asked to send proof of no claims discount which I did via pdf file sent by email from my previous insurer only to get an email next day to send proof of no claims plus further proof of address, driving license both for me and my son V5 etc which I did or my car insurance would be cancelled in 7 days also asked to confirm details I had already filled in online through confused.com to get a quote in the first place this was on the 22nd of this month fast forward to today email received asking for proof of ncd again emailed customer service asking what's going on said they can't accept the proof I sent because it came from an application for renewal letter from my old insurer called my old insurer received a pdf file from them with covering letter stating my renewal was cancelled by myself because it was too high for me monthly but Aviva are still not satisfied they even said I had put my son's dob as my dob errrr I don't think so I know my son's dob so they accepted the screenshots of my and my son's who is second driver on my policy driving licences said I didn't need to confirm anything and then tell me they had changed my premiums from £49.00 odd to £73.09 !!! I told them I'm not happy I didn't agree for them to change my premiums I've asked for a full refund of my deposit they're refusing saying it's non refundable and my insurance has been activated for too long I started the policy on the 20th of this month.ive since then been in an running battle with them all day today demanding my money back they have the audacity to tell me if I cancel my insurance they'll charge me additional charges eerrrrr no your not Aviva you pay me my money back I'm not paying you a single penny of additional charges you f'd up not me I've cancelled the direct debit my end just give me my money back or I'm taking further action against you,To anyone who is thinking using Aviva for your car insurance or any other of their services DON'T BOTHER THEY'RE A BUNCH OF IDIOTS AND THIEVES AVOID THEM LIKE THE PLAGUE THERE'S BETTER COMPANIES OUT THERE WILL NEVER USE THESE GUY'S EVER AGAIN!!!