Currently in a situation where I decided to cash in an old life assurance policy, was quoted 5-10 working days, and now on day 56 there is STILL no information or payment. They have received all requested documentation (no dispute there), and I have called multiple times, used WhatsApp chat multiple times (until that service stopped working), have written to the CEO's office, but NOTHING AT ALL comes from Aviva - no update, no information, no date to be paid, just total silence. They have my email and phone numbers, but all I have been given each time I have contacted them is excuses and delaying tactics. The customer service staff are polite and helpful but even they can't access any useful information from the 'technical team' who seem spectacularly unable to do their job. Absolutely hopeless customer care and service - avoid at all costs.