Worse insurance company I have come across with. They were liable for the accident that my car was involved. They said don’t worry we will sort everything out for you. Shocking service where they left me in a massive disadvantage as they have undervalued my car. I have asked for the engineer evaluation report which was never sent. They ignored my emails. They sent me apparently 2 errrors where they offered me a better deal/value and when I called to confirm they told me it was an error and that’s it they won’t negotiate. That’s the only offer either I take it or the other only option would be it I take them to court. Their customer service and staff very rude. Literally laughing to me over the phone. I thought the All point of insurance companies is to leave me/us in the same position as I was prior the accident specially when they are fully responsable for my car damage. Do not use Aviva.