Diabolical company. Home insurance, earthquake damage in 2008, they lied and denied fir 2 years, then dis some work, discovered 7 years later that the work they had done was causing even more problems than before they had done the work. Their staff told numerous deliberate lies and called me elderly and difficult because I'm not a dimwit. Twisted the story to the Ombudsman who consequently made a decision on the wrong complaint and wouldn't recant. Still lying and trying to dispute most of the repairs needed 16 years later demanded their paperwork which revealed the extent of their duplicity. They pass you on to a new employee when you have defeated all the arguments of the previous one so that you have to start all over again. Delay, delay, delay is their stock response to avoid their legal responsibilities.