Our house was just minding it's own business till a car drove into our porch, which is totalled, and the rest of our house is "wonky"! Very long story, but certain employees at AVIVA operate with zero oversight, We were definitely not happy with the agent working on our case, so I asked him for his managers contact info - the AVIVA agent refused to give me his managers info, and said I didn't need to talk to his manager. This infuriates Me - what gives an AVIVA employee the right to be "GOD" wit zero accountability - to our thinking this employee has botched the whole repair, and He seems to think He is not accountable. I have contacted AVIVA's ombudsperson.. We'll see how that goes. I was in business for 40 years with one of the world's largest corporations, and if one of our employees had refused to be accountable .. He would be fired the next day. AVIVA seems fine with these clowns working for them. Very disappointed with AVIVA. Our porch has been demolished now for over 42 days, but this AVIVA agent says that is "normal" .. nothing is normal about AVIVA.