I have been dealing with Aviva in connection with two life insurance policies. My complaint is on two levels. First, the way they dealt with the claims (asking for several different documents which no other insurance company requested, and asking for them over several months, not all at the beginning of the process). But my BIGGEST gripe is their policy regarding mail. I live in the USA. Regular air mail from the UK takes 4-6 days on average. But Aviva sends all their mail via MALTA for some reason. The latest letter to me from Aviva took 41 DAYS to reach me. And that is about normal. Why? What is the benefit to Aviva? In today's age of instant communications, they are taking longer than the sailing ships of two hundred years ago! Unprofessional company.