Dishonest company with terrible customer service. I had a problem with my extractor fan due to water damage. They sent out someone who didnt even switch it on, and said the motor was completely burnt out and therefore not Aviva's liability. I told them the motor was running fine, and it was to do with water getting in the electicals. They send another so called expert who said the whole thing was working 100% fine and no water damage, except he didnt get within 6 feet of it. The 'expert' stood in my kitchen and watched me switch it on to show him it wasnt the motor and then wrote another bogus report to let Aviva wiggle out of paying anything. Aviva then washed their hands of the problem, despite having two 'expert' reports which say opposite things. Happy to take you money but will do anything they can not to pay out or help in any way. Avoid avoid avoid.