I have various investment products with Aviva. All mine and my husand's life savings in fact. I liked their online myAviva system however the level of response when you have queries is terrible. If you ever get through on the phone (pretty unusual even after holding for an hour) the service and help is very good indeed. But it is just impossible to get through and even email is very patchy. This causes immense stress when you know your whole future is in their hands.
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