AVIVA hold my small Pension. I moved 2 years ago, so I immediately informed Aviva, they wrote back thanking me for informing them of my new address. This year my accountant needed my P60 forms, so I had to chase Aviva! well that is when the farce began it turned out they had been sending my P60's to my old address even though they had acknowledged my change of address in 2016. No one had forwarded post on to me from my old address! which just exasperated the problem. Three times I telephoned Aviva office for my P60's and told them of their error. They asked my postcode and told me that is not the address we hold for you!!!!Eventually one man emailed my forms but quoted "following on from your recent (RECENT!)confirmation of your change of address, please find attached your P60's as requested" so he did not believe that they had made an error. It seems the whole office needs a shake up, they need to be more responsive and see things through ~ come on Customer Services ~ get your act together and try doing some work ~ we are the ones paying your wages.