Unbelievably bad service - on hold in a call queue twice for an hour and cut off both times! Well after a bad experience trying to get through to Customer Service last week, this week is even worse! On hold in the call queue for 1 hour 1 minute and 23 seconds when there was a message that there was a technical fault and the call was disconnected. I've redialed and am still sitting in the queue and over an hour later get the same message that there are technical problems and I've been disconnected again! I am now giving up having been unable to speak to someone. Aviva, do you really think a wait of more than 2 hours is acceptable? What are you senior management doing about this? At least get a call back service working and get rid of that message "lots of people are calling us today; but we'll get you to one of the team as soon as they are free" if it is not going to be in a reasonable time.