Policy due for renewel next month WITH NO OUTSTANDING PAYMENT 6th june 2019 and i was thinking i will have 4 year no claim bonus becuase i have not had any accident or any convication,i had hit and run accident last year december 2018 so i never claim through my own insurance or third party because i never had registration number plate,so i decided to let my insurance AVIVA know that i had this issue and please make a note in your computer for future reference, but i will not be claiming for any damages,got my renewel a week a go which states that my no claim bonus has been reduced to one year and also my renewel price which was more then last year, so i speak to customer service and asked them why my renewel price has gone up and why i have lost my 4 years no claim bonus and reduced to 1 years, aviva explain sayin that you had a claim last year december 2018, i was shocked when i heared this. So i had to explain the whole situation to aviva again for this accident which i never made a claim.after putin me on hold for 30 minutes they finally agreed that it was our fault and we have made amistake. this aviva company aviva gone against me put a claim in my name with out any reason.so i was upset and made a complaint regarding this issue becuase my premimum has gone up becuase i made a claim,but in reality ther was no claim. So the adviser KELVIN claim department assured me that eveything will be oryt and you will get your no claim bonus reinstated and you will have 4 years no claim bonus and you renewel price will be lower. SO i recieved my no claim bonus and my renewel has gone down only £100 to what the original price was with 1 year no claim bonus, so i said to customer service i will think about the premimun and i will get back to you if i want to renewe my policy or not. TWO DAYS LATER AFTER RESOLVIN THIS ISSUE, I SEEN IN MY BANK ACCOUNT AVIVA HAVE TAKEN MONEY FROM MY BANK ACCOUNT BEHIND MY BACK WITH NO INFORMATION PROVIDING THAT WE WILL TAKE ANY AMOUNT FROM YOUR ACCOUNT SO NOW I ELFT WITH NO OTHER CHOICE BUT TO TAKE THIS MATTER FURTHER TO FINANCIAL OMBUDSMAN SERVICES