Had the worst experience ever. An offer to pay out for my vehicle was made to myself, (quite a complicated one) less than 24 hours later a very very rude man Justin O'Callahan called me and said they have 'changed their minds'. He was so abrupt. I have since asked to speak with a different handler in which he replied 'NO' I asked to speak to the lady whos case this was as advised by the Financial Ombudsman and he replied 'THAT WONT BE HAPPENING' I asked for a Manager and was again told 'NO'. I said I didnt feel comfortable talking to him, he said 'I was being personal and will terminate the call' I asked to make a complain, he said referring to the original issue 'YOU ALREADY HAD' I asked to submit a complaint with a different adviser as I didnt feel comfortable, again he said 'THAT WASNT GOING TO HAPPEN' Just kept telling me it was his decision, and he was over writing the previous decision in which had come from the CEO office!!!! What an awful experience, awful awful customer service. He offered me £500.00 compensation for the treatment...To basically make me go away...Like that cuts it! This guy has clearly skipped his CS course. What ever you do, if you get through to him, terminate the call and redial for your own good. From one good person to another.